If You are Homeless

This page provides telephone numbers and links to services across Australia.

IMPORTANT NOTE: The Mercy Foundation is not a direct service provider and is not able to directly assist individuals or families.

It is suggested that the services noted on this page may be able to help or provide further information about other services that may be able to assist people in immediate crisis.

Remember that you should phone 000 if there is an emergency or you are seriously concerned about someone who is homeless and believe it may be an emergency for police, ambulance or fire services.

1800Respect is Australia’s national sexual assault, domestic and family violence counselling service.
www.1800respect.org.au Available 24 hours a day, 7 days a week. Phone: 1800 737 732

The services below are crisis services for people who are currently homeless or who may be about to become homeless. There are many more homelessness and housing services in Australia, but the services noted here might be able to offer advice, assistance and/or referral for those who are currently in crisis.

Ask Izzy

Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more. It is free and anonymous, with over 370,000 services listed across Australia. www.askizzy.org.au


Link2Home 1800 152 152 – Available 24 hours, 7 days a week
A state-wide telephone line for people who are homeless or at risk of homelessness to seek accommodation and support has been opened by the NSW Department of Family and Community Services.

NSW Government Emergency Housing and Homelessness services

Domestic Violence Helpline 1800 656 463 – Available 24 hours 7 days a week
For emergency accommodation, help with other government departments, such as Health or Housing, to find additional support services for people who need them due to domestic violence.

WelcomeMat – available 24 hours, 7 days a week
A dedicated affordable housing platform where you can find and apply for affordable housing vacancies. https://www.welcomemat.com.au


Opening Doors 1800 825 955 – Available 24 hours, 7 days a week
Statewide toll free number to speak with a housing and support worker. The 1800 number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

Safe Steps Family Violence Response Centre: 1800 015 188 – Available 24 hours, 7 days a week
Services include a family response line, risk assessment, emergency accommodation, safety planning, support, information, advocacy and referral.


Domestic Violence Telephone Service 1800 811 811 or TTY: 1800 812-225 – Available 24 hours, 7 days a week
Provides support, information, advocacy, telephone counselling, referrals and importantly, the statewide coordination of emergency refuge and shelter placements across Queensland.

Homeless Hotline (HPIQ) 1800 474 753 or TTY 1800 010 222 – Available 24 hours, 7 days a week
A phone information and referral service for people who are experiencing homelessness or at risk of homelessness.


Call One Link 1800 176 468
Open Monday to Friday 9am – 5pm and Saturday 10am – 1 pm.

Domestic Violence Crisis Service: 6280 0900 (24

South Australia

The following services are available 24 hours, 7 days per week:
Homelessness gateway: 1800 003 308
Youth homelessness gateway (aged between 15 and 25): 1300 306 046 or 1800 807 364
Domestic Violence and Aboriginal Family Violence: 1300 782 200 or 1800 800 098

Northern Territory

Domestic Violence Crisis Line: 1800 019 116 – Available 24 hours, 7 days a week
See www.shelterme.org.au for more services for homelessness.


Homeless Support Helpline: 1800 800 588 – Available 24 hours, 7 days a week  
Provides immediate support, information on your options and can arrange immediate emergency accommodation.

Safe at Home Family Violence Response and Referral Line: 1800 633 937 – Available 24 hours, 7 days a week
Offers information and referral to the full range of response, counselling, information and other support services.
See www.linkzone.tas.gov.au for more information.